PAY-IN-4 ORDERS
You can change the due date of a payment yourself via our mobile app or website!
Via the Afterpay App:
- 1. Log in to your Afterpay App
- 2. Select the “My Afterpay” tab in the bottom right corner of your screen
- 3. Select the “Orders” tab
- 4. Select the payment that you wish to change
- 5. Select “More” in the top right of your screen
- 6. Select “Change next payment date”
- 7. Select your preferred date (within the next 7 days) and confirm
Via the Afterpay website:
- 1. Log in to your account via the Afterpay website
- 2. Click the “Upcoming Payments” tab
- 3. Select the payment that you wish to change
- 4. Click “Change next payment date”
- 5. Select your preferred date (within the next 7 days) and confirm
Important to note:
Some payments cannot be changed. If the option is not available, you will see a message on screen that says "Uh oh! This payment date can’t be changed"
Reasons why:
- You can only move one payment per order, if you need more help, please send us a message via the mobile app
- You will not be able to reschedule the first or last payments via this self-service feature, if you require help with this, please send us a message via the mobile app
- If a payment is already overdue or due within the next 24 hours, we cannot move the payment (neither our team or by using the self-service feature)
- Brand new customers (less than 42 days since your first purchase) will not be able to use this feature
- If you are already under a hardship repayment arrangement with us, you will not have access to this feature
MONTHLY PAYMENT ORDERS
At this time, we are unable to change the due date since the due date is fixed for the life of the loan. We do understand that times may be difficult and we are here to help. If hardship assistance is needed, please contact us at your earliest convenience here. Please note that any payment made after the due date may affect how much you can spend with Afterpay for future Pay-in-4 and Monthly Payment orders.