• How do I change Mobile Phone number?

    To log in to your Afterpay Account:

    * Go to www.afterpay.com
    * Click on the Log In button
    * Type in the Email Address you used to place your order/s
    * Enter your Password


    From their please click on My Account and choose to update your number.



    The process includes verification via your registered email address, it only takes a couple of seconds. 

     A verification code will be sent to your new number at which point all correspondence will be sent to your new number.



  • Can I call and speak to someone?

    Sure! You can call us on 1300 100 729

    Our standard operating hours are 8.00am -7.30pm AEST Monday to Friday and 9am-5pm AEST Saturday

    Please note:  We are closed on Good Friday and Christmas Day and may have reduced operating hours on other National Public Holidays.

    Special Notice:

    On the 30/11/2017 we are closing our phone lines at 5.30PM to allow all of our team to attend the Afterpay EOY event. The phone lines will re-open at 8am on 1/12/2017.

    If you don't fancy talking you can contact us online and we will get back to you as soon as possible

  • What happens if my card is lost or stolen?

    If your card is lost or stolen we will attempt to take payment from any card stored on your account to help you to prevent incurring late fees.   

    Please add a new payment method to your account 

    To do this, please follow these steps: 

    Log in to your Afterpay account at www.afterpay.com

    1. Select “My Account”
    2. Select “Billing”
    3. Select “Add Payment Method” and complete card details before clicking “Add Payment Method”
    4. Next to the new payment method, select “Make Default” to ensure that all future transactions are made using the new payment method.  If you want to use a card as a 'one off' you can use PAY NOW feature remember to untick the box for store for future payments. 

    If you do not have another way to pay us, and have payments due in the next 2 weeks, contact us.

    If you do not have any payments in the next 2 weeks - just wait until you get your new card delivered and add it to your account.

    NEW:  If you have our APP you can also update billing details in the manage account / payment methods section

  • Adding a new card / removing a card

    When you add a new card to your account and set it as the default, it is used as the default card for new orders only.

    Your old card will still be the default card for any orders placed with it, unless you make a "Pay Now" payment and select the new card as the default.

    If a payment for an order fails, we will try other cards on your account. Once all associated orders with a card are paid off, you can remove the old card from your account in the My Account / Billing section.

    When adding a new card please ensure that the card has been activated with the bank and that you have at least $5 available to spend.

    If you still need help - get in touch


  • How do I close my account?

    If you wish to close your account, please contact us 

    It would be great if you would let us know why you wish to close your account and if there is anything we can help you with. 

    Please be aware that you will need to pay any outstanding amounts before you can close your account.

  • How do I change my email address?

    To change your email address you will need to log into your account via our website (this functionality in not yet available via our mobile app).


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