How do I close my account?

When your Afterpay account has a $0 balance, you can close your account at any time via the Afterpay app or website.

There are options to help you manage your Afterpay account instead of closing it:

•  
  • Reduce what you can spend with Afterpay
    Set a spend cap with a few simple taps in the Afterpay App, or by contacting us directly to request a spend limit decrease. Learn more here.
     
  • Deactivate your account
    Deactivating your account enables you to come back and reactivate your account at a later time. Learn more here.

To close your account

Closing your account is permanent and cannot be reversed. You also won’t be able to apply for a new Afterpay account in the future. 

Via the website:

1. Log in to your account
2. Make sure that your account has a $0 balance
3. Select the 'Account' option on the left side of the screen
4. Select 'Close my account' which appears at the bottom under the 'Your details' heading
5. Select a reason as to why you are wishing to close your account
6. Select the action you would like to take i.e. close your account and press confirm.

Via the app:

1. Log in to your account
2. Tap the person icon in the bottom right of your screen
3. Tap your profile in the top right of your screen.
4. Make sure that your account has a $0 balance
5. Tap the 'Personal' tab
6. Scroll down and tap 'Close my account'
7. Select a reason as to why you are wishing to close your account and continue. 
8. Select the action you would like to take, i.e. close your account and confirm.