What is Afterpay Plus?
Afterpay Plus is a subscription that gives you access to pay in 4 interest-free instalments almost anywhere Apple Pay, Google Pay or Samsung Pay is accepted. Afterpay Plus subscribers receive an upgraded digital card that lives in their digital wallet, and provides access to use Afterpay in more places than the standard Afterpay Card.
How can I apply/subscribe for the Afterpay Plus Card?
Afterpay Plus is available to existing customers on an invitation-only basis and based on eligibility criteria set out in the Afterpay Terms & Conditions. If you are eligible, you will see a banner in the Afterpay app with an invitation to subscribe to Afterpay Plus.
Don't see the option to subscribe in the App?
There are a few reasons why you might not see the option to subscribe to Afterpay Plus. This could be due to:
Afterpay Plus is currently only being available to existing customers on an invitation-only basis.
Your eligibility status may have changed due to a change in your account status
If you're eligible you will see an invitation to join Afterpay Plus in the My Afterpay tab in the app.
Where can I use the Afterpay Plus Card?
The Afterpay Plus Card can be used almost anywhere Apple Pay, Google Pay or Samsung Pay is accepted. Certain merchant, product, goods, and service restrictions apply.
Please read the Afterpay Plus User Terms, located in the Afterpay Terms, the applicable Pay terms and be aware of any merchant, product, goods, and service restrictions before using your Afterpay Plus Card.
Restricted merchants include but are not limited to Gambling, Adult Services, Telemarketing and some financial related transactions (e.g. money transfers).
How does the Afterpay Plus Card work?
If eligible, sign up for the Afterpay Plus Card in the Afterpay app. Follow the prompts to add the Afterpay Plus Card to your digital wallet. When you’re ready to pay, select the Afterpay Plus Card in your digital wallet and tap to pay almost anywhere Apple Pay, Google Pay or Samsung Pay are accepted.
How much can I spend with the Afterpay Plus Card?
The amount you can spend with Afterpay Plus is the same as your Afterpay 'available to spend'. You can view your 'available to spend' in the My Afterpay tab in the app.
Do I still use my Afterpay Card if I subscribe to Afterpay Plus?
Afterpay Plus subscribers will be upgraded and issued a new Afterpay Plus Card which automatically replaces the standard Afterpay Card in your digital wallet.
How much does the Afterpay Plus cost?
Subscription costs $9.99 a month, and Afterpay late fees can also apply.
How do order repayments work with the Afterpay Plus Card?
Purchases are still split into 4 instalments, payable approxiately every 2 weeks as normal. This can change depending on your preferred payment day, and if you have access to 'no payment upfront'. To find out more, click here!
How do I set a preferred payment day? Will this change the day that the monthly subscription fee is processed?
Your preferred payment day will not change the day that your monthly subscription is processed.
Can I still set a preferred payment day for my order repayments if my subscription is paused?
Yes, you can! If you’ve already set a preferred payment day for your order repayments and then paused your Plus Card subscription, your payments will still remain aligned (and the date is able to be changed).
I’m eligible for the No Payment Upfront Feature, when will my first payment be taken?
"If a No Payment Upfront order is placed on the day that is not your preferred payment day, the first instalment will be due a minimum of 8 days, and a maximum of 14 days from the purchase date.
E.g. If you have selected your Preferred Payment Day as a Friday, and make a purchase that is eligible for No Payment Upfront on Thursday the 4th of April, your payment schedule could look like:
1st instalment due Friday 12th April
2nd instalment due Friday 26th April
3rd instalment due Friday 10th of May
4th instalment due Friday 24th of May"
How do I dispute the monthly fee if there is an issue?
If you have any issues with your monthly fee, you can contact us here.
How do I return something I purchased using the Afterpay Plus Card?
Afterpay purchases follow the merchant’s standard return policy. Check with the merchant to make sure your purchase is eligible for return.
If your item is eligible for a refund to your original form of payment, follow these steps:
- Launch the Afterpay app and tap the In-Store tab.
- Select “How it Works” in the top right corner, followed by “How do I return an order?”
- Tap the “Make a return now” button, followed by “Refund to Afterpay Plus Card”
- Your Afterpay Plus Card will open in your digital wallet. Tap the phone near the card reader to initiate the return.
- If the return is successful, it may take up to 10 days for funds to be returned to your card.
How do I cancel the Afterpay Plus Subscription?
Important! Once you cancel your subscription to the Afterpay Plus Card, you will not be able to sign up again for 12 months.
To avoid being unable to sign up again within 12 months, we recommend electing to pause your Afterpay Plus subscription rather than cancel. Any pause options available to you will be shown to you in the Afterpay app
To pause your subscription, please follow these steps;
- Go to My Afterpay
- Tap on the settings icon (top right)
- Tap on manage Afterpay Plus Card
- Tap on Pause Afterpay Plus Subscription
- Select Pause Subscription Period (1, 2 or 3 months)
- Tap Confirmation Message
To cancel your subscription, please follow these steps;
- Go to My Afterpay
- Tap on the settings icon (top right)
- Tap on manage Afterpay Plus Card
- Tap on Cancel Afterpay Plus Card
Once you have confirmed cancellation you will continue to have access to use the Afterpay Plus Card until the end of the current billing cycle. At the end of the billing cycle your Afterpay Plus card will automatically be replaced and issued with a new standard Afterpay Card which is accepted only by Afterpay merchants.
Please note: If you have set up a Preferred Payment Day for your repayments to be processed, this will remain on and apply to all future orders. You can change your preferred payment day at any time.
What happens if my account becomes overdue?
There are a few reasons your account may become overdue and your Afterpay Plus subscription cancelled.
If you have missed an instalment and your payment is not made within the notified period, your Afterpay Plus subscription will be cancelled
If payment fails for your Afterpay Plus monthly subscription fee and payment is not made within 7 days, your Afterpay Plus subscription will be cancelled.
Why is my Plus subscription suspended?
There are a few reasons your Afterpay Plus account may have been suspended. This could be due to:
- Overdue payments (for your Plus subscription or an Afterpay payment).
- You have entered into a hardship arrangement with us
More details available in our Afterpay Terms & Conditions.