Change an upcoming payment date
You can change the due date of a scheduled payment yourself via our app or website, for more information click here. If you need assistance with moving a payment date, please reach out to us. We can’t change the date on certain payments, including those that are due in less than 24 hours, or are already overdue or where the order is for travel services.
Are you experiencing financial difficulty?
Financial hardship can happen to anyone. It simply means you're having trouble keeping up with your repayments due to changes in your circumstances — big or small.
If you're finding it hard to keep up with your Afterpay payments, we’re here to listen and work with you on a plan that gives you some breathing room. We’ll always do our best to find a fair and manageable solution for your circumstances.
Shorter term financial assistance
In some circumstances, your financial difficulty may be resolved by a shorter term solution, such as moving some payment dates. If you are in financial difficulty and you need assistance with moving a payment date, please reach out to us. We can’t change the date on certain payments, including those that are due in less than 24 hours, or are already overdue or where the order is for travel services.
Longer term financial assistance
We can work with you to create a payment plan that better fits your situation. This could mean paying smaller amounts toward your total balance over a longer period of time.
Where we agree a longer term financial solution
- Until you’ve paid down all amounts you owe and we’ve approved you for reinstatement, you won’t be able to use your Afterpay account to make new purchases.
- We’ll review and may reduce your spend limit should you ask us to consider reinstating your account.
Here’s the steps for you to follow:
You can submit a request for financial assistance by completing our secure form or reaching out to us via Help in the app. If you would prefer to talk to someone over the phone, find out how here.