Error Message: We have not detected your cart contents
If you see this message when shopping with Afterpay chances are you are moving too fast for our systems to detect your cart.
Here are the steps you should take:
1. Follow what's written on the error message:
- Go back to your cart page
- Wait a few seconds - until you get the success page
- Proceed to checkout
2. If this doesn't work, you can also:
- Make sure you're using the latest OS for your phone
- Logout and log back into the app
- Try again
Why was my order declined when I had available funds?
Your order could have been declined for a few reasons. Retry your order with these steps:
- Check that you have the latest version of our app installed
- Check you have entered the correct purchase amount when creating a Single-Use Payment card. Afterpay adds a recommended buffer during your checkout to cover any additional shipping or taxes - your purchase may have been declined if you’ve removed this buffer. Don’t worry, you’ll only be charged for what you spend.
What is Afterpay Single-Use Payment?
With Afterpay Single-Use Payment, you can shop and pay at certain online retailers directly in your Afterpay app.
Simply shop within the Afterpay app at a participating retailer of your choice, then at checkout let us know your purchase amount and confirm your payment schedule. If available, the option to choose ”Pay Monthly” will be presented during checkout. Eligibility for the Pay Monthly option requires a soft credit check that has no impact on your credit report . Please note that until an offer is selected, rates and offers are subject to change.
Pay Monthly is not available in:
- Nevada
- West Virginia
- Hawaii
- New Mexico
The Afterpay app will auto-fill the payment section with Single-Use Payment details. You can then click purchase and finalize your order.
Once your order is placed, your down payment will be authorized and your order will appear in your Afterpay account, where you'll pay it off over 6 weeks (interest-free) or upon eligibility, by monthly installments if Pay Monthly with interest is selected.
Where can I shop with Single-Use Payment?
Once you login to the Afterpay app, you will see on the Shop page a section called "in-app only", there you will find all amazing Single-Use Payment merchants.
At Afterpay, we try to provide you with the most personalized, most relevant shopping experience possible. We constantly aim to personalize your shopping experience based on a variety of shopping and customer experience metrics, and this means that your own shopping experience might be different from that of your friends, family, and colleagues, including which merchants you see and can shop at within the Afterpay app. If you’re unable to see a particular merchant within the app, this is normal. We’re working hard to roll out our merchants to all of our customers.
How do I shop with Single-Use Payment?
Single-use merchants can only be found on the Afterpay app.
- Open your Afterpay app (or download the app and sign up if you haven’t already).
- Browse the "Shop in app" section
- Shop, add to your cart, and then when you’re ready to check out.
- Tap the green “Buy Now. Pay Later” button at the bottom of the screen and follow the instructions.
How do I cancel a Single-Use Payment order?
If you’ve entered the purchase amount but haven’t confirmed your payment schedule:
- Tap the X in the corner of the Afterpay screen
- The screen will close and this Single-Use Payment setup will stop.
If you’ve confirmed your payment schedule and auto-filled the Single-Use Payment details, but haven’t placed the order:
- Tap the Afterpay button at the bottom of the app screen
- Tap Cancel Single-Use Payment
- The Single-Use Payment details that were auto-filled will be cancelled and can be removed.
Note: To cancel a Single-Use Payment at Target, first open the saved payment method containing the Single-Use Payment details, then follow the steps above.
If you’ve placed the order:
You’ll need to contact the retailer and request a return. For more details, read How do returns and refunds work for Single-Use Payment orders?
I auto-filled the Single-Use Payment information but some details are missing. What should I do?
If some Single-Use Payment (like the CVV) is missing from the checkout page, you can retry having the details auto-filled:
- Tap the Afterpay button at the bottom of the app screen
- Tap Retry card details
If you’re experiencing technical difficulties with the Single-Use Payment option, here is a small checklist you can use to try and get it working:
- Make sure your phone has the latest update from the manufacturer
- Make sure you have the latest version of the Afterpay app
- If yes, try to force close the app and create a new card again
If this still isn't successful, you can let us know in the app and try again later.
Do I still get to pay over time with Single-Use Payment?
Yes, all the benefits remain the same for you when shopping with these merchants, including paying in 4 over six weeks, interest free and Pay Monthly.
Pay Monthly availability is subject to eligibility and not available at all merchants.
Pay Monthly is not available in:
- Nevada
- West Virginia
- Hawaii
- New Mexico
How do returns and refunds work for Single-Use Payment orders?
If your item is eligible for a refund to your original form of payment, follow these steps:
- Contact the retailer and start their returns process
- In your Orders tab, select the order you wish to return
- Tap the '...' menu button, then select Returning an order
- Select Returning by mail
- Follow the remaining steps.
If you have a question or a concern regarding your refund, please make sure to include a copy of your refund receipt or proof of refund to Afterpay’s customer support team.
How do I use Single-Use Payment with store credit, promo codes or redeemed gift cards?
- Apply the discount at the store checkout.
- Tap the activated Buy now. Pay later button.
- Enter the full purchase amount (the amount before the discount was applied), plus any shipping and taxes.
- Confirm your payment schedule.
- The Single-Use Payment details will be auto-filled into the credit/debit card section.
- Place your order.
- Your down payment will be authorized and your order will show up in your Afterpay app's Orders tab.
- We’ll confirm the final discounted price and adjust your payment schedule accordingly. Any partial refunds of your down payment will be issued within 24 hours.
Please note: You're only charged for what you end up spending, so don't worry if the purchase amount is slightly larger than the order.
If your discount doesn’t appear, cancel the Single-Use Payment order and try again.
Why don't I see some merchants but someone else does? Why did I see some merchants and now I don't?
At Afterpay, we try to provide you with the most personalized, most relevant shopping experience possible. We constantly aim to personalize your shopping experience based on a variety of shopping and customer experience metrics, and this means that your own shopping experience might be different from that of your friends, family, and colleagues, including which merchants you see and can shop at within the Afterpay app. If you’re unable to see a particular merchant within the app, this is normal. We’re working hard to roll out our merchants to all of our customers.
I just placed an order. Why is my order not reflected on my Afterpay account?
Orders will reflect in your Afterpay account once the merchant starts processing your order.