We are ready to help If you need to update your name on the account. To do this, let us know what is needs to be updated and the reason. You will also need to send us an ID or other document to confirm the name. Please note that we cannot change ownership of the account to another person, and we can only help with updating your name.
Use this form to get in touch and:
1. Let us know what is changing and why
2. Send us a photo of one of:
- Marriage Certificate / Divorce Certificate / Birth Certificate (if changing back to birth name) / Change of Name Certificate
- New Zealand Driver Licence in the new and old name
- New Zealand Passport in the new name