Credit Reporting is when a lender, like Afterpay, collaborates with credit bureaus in sharing credit information. We require your consent in order to share this information, if you don’t wish to provide consent, you will not be able to continue using Afterpay. You may choose to close your account, which can be done at any time, providing you don’t have an outstanding balance. This can be done either through Settings in the Afterpay app, or you get in touch with our team and we’ll be able to do this for you.
For new customers, it’s important to note that consent is a mandatory part of the sign-up process with Afterpay. Without providing consent, you won’t be able to complete the registration process or make purchases using Afterpay.
What information we report on
Under New Zealand regulations, Afterpay is required to report credit information to credit bureaus. This includes the good (when you’re up-to-date with your payments) and the not-so-good (when you are late on your payments). In addition to this we also report your spend limit, the date you signed up with Afterpay, and, if you choose to close your account, the date of closure.
It's important to understand that late payments may have a negative impact on your credit score. However, Afterpay also reports positive payment information, so consistently making payments on time should be reflected positively in your credit report and may have a positive impact on your credit score.
Accessing your credit report
Your credit report is about you, but it's owned by the credit bureau. You have the right to access it and correct any mistakes. Understanding your credit report can help you make better financial decisions. It's also important to ensure the information is correct, so you're fairly represented to lenders.
To request your report, please contact Centrix directly. It's crucial to ensure that your credit information is accurate.
If you find discrepancies or have any disputes regarding your credit report, please reach out to Centrix using the contact details below:
- Website: centrix.co.nz
- Email: helpdesk@centrix.co.nz
- Phone: 0800 836 274
- Mail: PO Box 62512, Greenlane, Auckland 1546
We're here to help. If you have any concerns or wish to submit a complaint about Afterpay's process, please get in touch via help in the app.
For detailed information, head to the Centrix website.