• Do you have an Afterpay APP?

    The APP is free and available now to download 

    Within the app you can:

    • Get inspiration for your next shopping spree - Search the store directory which will direct you to the merchant site to place orders
    • Create and view In Store Barcodes
    • Review your order history
    • Update card information - change your primary card (default) or add a new one
    • Make payments using PAYNOW
    • Create Afterpay support tickets
    • No need to remember username and password - use fingerprint sign in!

    Happy shopping and thanks for choosing Afterpay!

  • Why can I not log in to Afterpay?

    After you make your first purchase using Afterpay, you will need to create a password in order to access your account on the Afterpay website. This can be done by clicking the link on an email that we send you after making your first purchase, or by clicking “Forgot your Password?” when attempting to login on the Afterpay website. 

    If you are using a mobile device and are having issues logging in, try the following

      Make sure that you have a strong and stable internet connection (WiFi or mobile)

      Update your device with the most recent version of the OS and browser

      Close any existing browsers and restart

      If you have multiple tabs open, close them all and restart

      Do not use Private Browsing / incognito mode 

    IMPORTANT: Please ensure that you are using the correct email address to log in to Afterpay (i.e. the email address that you provided us when making your first purchase) if you are being asked for your mobile number, rather than a password you MUST be using a different email address to try and login than the one you used when you created your account with us.  If you have a different email address try that, if that fails it is possible you made a typo when you keyed in your email address so contact us

    Remember:  Your password should be at least 8 characters long and should contain a combination of numbers and symbols, like !, # or %.

  • My account has been disabled how do I log in to make a payment?

    If your account has been disabled, reset your password by selecting “Forgot your Password” on the log in page and an email will be sent to you. Follow the prompts and your account will become active once again. Please allow time for the email to be received and be sure to check your SPAM/JUNK mailbox in case it has gone into that folder.

    Be careful - if you do this too many times in a short period of time you will disable your account again.

    Still need help?  Let us know

  • I tried to reset on password but I am not getting the email instructions

    This could be due to a number of reasons, but please try the following: 

    • Make sure, if you have multiple email addresses, that you are using the email address you provided when you made your first Afterpay purchase. If you can’t remember which email address you used, try search your inboxes for the Order Confirmation you received from Afterpay or the Retailer
    • Check your junk mail
    • Contact us
Powered by Zendesk