Why does my identity need to be verified to use the Afterpay Card for in-store purchases? Is it safe?
In order to be eligible to use the Afterpay Card for in-store purchases, your identity is required to be successfully verified upon setting up the Afterpay Card. The personal information you enter will be encrypted and sent through a secure connection for identity verification. This ensures your account remains safe and secure.
I couldn’t verify my identity. What happens now?
If we cannot verify your identity, you will be unable to shop in-store using the Afterpay Card. You can, however, continue to shop online using Afterpay and can check back at a later date to see if you’re eligible in future!
Oops! I entered the wrong details when trying to verify my identity!
That’s okay! When verifying your identity, we will automatically populate your details directly from your Afterpay account. If they are wrong or outdated, you can edit the information manually and try again!
If you are unable to successfully verify your identity, you will need to wait and try again at a later date!
We also advise ensuring your Afterpay account details are up to date. Any changes to your account details, like your address, can be manually updated via the app.
Why am I not eligible for the Afterpay Card?
Eligibility for in-store purchases with the Afterpay Card is dependent on a number of factors. ID verification status, how long you’ve been a customer for and repayment history are taken into consideration. We may also leverage soft credit checks that have no impact on your credit score. These checks must be successfully completed in order to be eligible to shop in-store.
Whilst you may not be eligible for in-store purchases with the Afterpay Card at this time, you may find that your eligibility will change in future, as you make more on-time payments and continue to build and maintain a positive relationship and payment history with us!
When will I be able to shop in-store?
For now, you can continue to shop online with Afterpay at the many merchants who offer our service. For inspiration on where to shop, you can visit our Shop Directory which will then direct you to the merchant site. Please note, Afterpay does not approve 100% of orders.
Afterpay will continue to review your repayment history and relationship with us, so as long as your payments are made on-time, you may find that in future you will be eligible to shop in-store with the Afterpay Card!