The first step is to check your emails and ensure that the gift card is not appearing in your junk/spam folder.
You can view and track your gift order status with the Prezzee Gift Tracker, you will also have the ability to correct any mistakes with the email address or resend the gift card if the delivery failed.
You can track your order at gifttracker.prezzee.co.nz
If you have purchased e-Gift Cards through Afterpay and you require assistance, you can contact the Prezzee team by calling +64 800627040 or by clicking here to send them a message!