Financial hardship is an unplanned, unforeseen financial expense that is beyond the customer's means to manage. It is a life changing event that alters the course of a customer's day-to-day life and is not solely due to loss of employment. These events can happen to anyone. If you are experiencing financial difficulty in keeping up with bills and or repayments, Afterpay may be able to offer a financial hardship plan.
There are a number of events that contribute to financial hardship including:
- World Pandemic
- Natural Disaster
- Being out of work
- Domestic Violence
- Injury or illness
- Bereavement
- Relationship breakdown
How can we help?
The first step is to get in touch with us. You can fill out this secure form.
We have a dedicated team that will help you get back on track. We will talk through your circumstances to understand what options are available to help improve your situation.
Together, we will make a plan that suits your needs. This may involve moving payment dates, waiving late fees or arranging a payment plan.
If you have any other questions about Afterpay, be sure to check out our Help Centre.