I'M A CUSTOMER

Returns/ Refunds

• How Do Refunds and Returns Work at Afterpay?

Payments

• Can I pay less than the full installment amount?
• What happens if my card is lost / stolen or cancelled by the bank?
• How do payments work?
• Does Afterpay have an automatic payment system?
• What do I do if the automatic payment fails?
• Difficulty paying on time or facing financial hardship?

Log In / Account Access

• Not receiving our SMS?
• I got an SMS for verification but when I type it in it does not work?
• How to Reset Your Password
• Why can't I log into Afterpay?
• What should I do if my account has been disabled

Managing Orders

• How many orders can I have with Afterpay?
• What to do if my order hasn't arrived yet?
• Why haven't I received my goods yet?
• Promotional Codes
• Why is my order being declined?
• How much can I spend with Afterpay?

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Managing your Account

• I think my account has been hacked
• How does Afterpay collect and handle my personal data, and what rights and choices do I have?
• Can I take a break from Afterpay?
• How to opt out of marketing emails
• How do I change my mobile phone number?
• How can I add or remove a card on my account?

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Getting Started With Afterpay

• I'm not receiving the SMS Verification Code when signing up
• I want to shop - how do I sign up?
• When will my first payment be taken?
• How does Afterpay work?
• Is there a cost to using Afterpay?
• Is Afterpay safe and secure?

Contact Afterpay

• Can I send you guys a message?
• I am a customer can I call you and speak to someone?
• Make a complaint about Afterpay