I'M A CUSTOMER
Returns / Refunds
Payments
- Can I change the date of a payment due?
- Can I pay less than the full instalment amount?
- What happens if my card is lost / stolen or cancelled by the bank?
- Apple Pay Help
- How do payments work?
- Difficulty paying on time or facing financial hardship?
Log In / Account Access
Hardship
Managing Orders
- How many orders can I have with Afterpay?
- What to do if my order hasn't arrived yet?
- Why haven't I received my goods yet?
- Promotional Code
- Why is my order being declined?
- How much can I spend with Afterpay?
Managing your Account
- I think my account has been hacked
- I need to change my name (on the account)
- Pulse | Afterpay Rewards
- Can I take a break from Afterpay?
- How to opt out of push notifications or marketing email updates
- How do I change my mobile phone number?
Afterpay In-Store
Getting Started With Afterpay
- Does afterpay affect my credit rating?
- What is Cross Border Trade?
- How can I verify my account?
- I want to shop - how do I sign up?
- When will my first payment be taken?
- How does Afterpay work?