HELP

PLAY

• What is PLAY?
• Who is behind PLAY?
• How is PLAY different to Afterpay?
• How does someone use PLAY?

Payments

• Why doesn't Afterpay offer extended repayment plans?
• What happens if I cannot make a payment?
• Financial Hardship
• Does paying early impact my account?
• When will my first payment be taken?
• Why have I been charged a late fee?

See all 13 articles

Getting Started With Afterpay

• I want to shop - how do I sign up?
• When will my first payment be taken?
• How does Afterpay work? AUS
• Who can use Afterpay?
• Where can I use Afterpay?
• How much does Afterpay cost to use?

See all 9 articles

Help for Merchants

• I am a Merchant how can I get in touch with you guys?
• I am a merchant how can I change my bank details?
• I am a merchant can I call you for help?
• I am a merchant, when do I get paid?
• I am a merchant how can I download my settlement information?
• Merchant - Tax Invoices

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Returns / Refunds

• What happens if I get a refund sent to a cancelled card or closed account?
• What should I do if my goods haven't arrived or have arrived damaged?
• Why am I still being charged when I have returned the goods?
• What if I want to return part of my order?
• What if I want to return my entire purchase?

Managing Orders

• How many orders can I have with Afterpay?
• What to do if my order hasn't arrived yet?
• Why haven't I received my goods yet?
• Why is my order being declined?
• How much can I spend with Afterpay?
• What should I do if the items I ordered are “Out of Stock”?

Log In / Account Access

• Troubleshooting - Login to Mobile App
• Have you downloaded our Mobile App?
• Why can't I log in to Afterpay?
• What should I do if my account has been disabled
• Not getting password reset email

Managing your Account

• Can I take a break from Afterpay?
• How do I change Mobile Phone number?
• How can I add or remove a card on my account?
• How do I close my account?
• How do I change my email address?

Afterpay In-Store

• Why when I have just created a barcode successfully is my online order declined?
• How to use Afterpay In-store?

Contact Afterpay

• Can I send you guys a message?
• Can I call and speak to someone?

Identity Verification

• How can I verify my account?
• Can I check if my account has been Verified?
• How will you protect my personal information?
• Why does Afterpay verify my identity?
• Will all customers need their ID to be Verified?
• How will I verify my identity if I don't have an Australian Driving Licence or Medicare Card?

See all 8 articles

Make a Complaint

• Make a complaint about Afterpay

Jetstar

• Can I really book and pay for flights with Jetstar on Afterpay?