HELP CENTRE
HELP | FAQ's Type a question in the search bar or click on one of the links to find what you need.
Returns / Refunds
Payments
- Can I change the date of a payment due?
- Can I pay less than the full instalment amount?
- What happens if my card is lost / stolen or cancelled by the bank?
- Apple Pay Help
- How do payments work?
- Difficulty paying on time or facing financial hardship?
Log In / Account Access
Hardship
Managing Orders
- How many orders can I have with Afterpay?
- What to do if my order hasn't arrived yet?
- Why haven't I received my goods yet?
- Promotional Code
- Why is my order being declined?
- How much can I spend with Afterpay?
Managing your Account
- I think my account has been hacked
- I need to change my name (on the account)
- Can I take a break from Afterpay?
- How to opt out of push notifications or marketing email updates
- How do I change my mobile phone number?
- How can I add or remove a card on my account?
Afterpay In-Store
Getting Started With Afterpay
- What is Cross Border Trade?
- How can I verify my account?
- I want to shop - how do I sign up?
- When will my first payment be taken?
- How does Afterpay work?
- Who can use Afterpay?
Contact Afterpay
Other popular questions
Help for Merchants
- Health Practitioner - I want to add Afterpay to my payment options
- I am a Merchant - How does Afterpay In-Store Work?
- I am a Merchant how can I get in touch with you guys?
- I am a merchant how can I change my bank details?
- I am a merchant can I call you for help?
- I am a merchant, when do I get paid?
Cross Border Trade (Selling through Afterpay in other countries)
- Are any additional fees or charges applied to the exchange rate used or to the cost of the purchase by the customer?
- Cross Border Trade - What is it?
- Cross Border Trade - What happens when a refund is issued by a Retailer?
- Will we (merchants) be able to see the amounts the customer sees or will the merchant portal always show in our currency?
- When do I get paid for cross border transactions?
- Cross Border Trade - How do I see the cross border transactions that are made each day?