HELP
Contact Afterpay
Returns / Refunds
Payments
- Why doesn't Afterpay offer extended repayment plans?
- What happens if I cannot make a payment?
- Financial Hardship
- Does paying early impact my account?
- When will my first payment be taken?
- Why have I been charged a late fee?
Help for Merchants
- Health Practitioner - I want to add Afterpay to my payment options
- I am a Merchant - How does Afterpay In-Store Work?
- I am a Merchant how can I get in touch with you guys?
- I am a merchant how can I change my bank details?
- I am a merchant can I call you for help?
- I am a merchant, when do I get paid?
Cross Border Trade (Selling through Afterpay in other countries)
- Cross Border Trade - What is it?
- Cross Border Trade - What happens when a refund is issued by a Retailer?
- Are any additional fees or charges applied to the exchange rate used or to the cost of the purchase by the customer?
- Will we be able to see the amounts the customer sees or will the Merchant portal always show in our currency?
- When do I get paid for cross border transactions?
- Cross Border Trade - How do I see the cross border transactions that are made each day?
Getting Started With Afterpay
- *New* What is Cross Border Trade?
- I want to shop - how do I sign up?
- When will my first payment be taken?
- How does Afterpay work? AUS
- Who can use Afterpay?
- Where can I use Afterpay?
Managing Orders
Log In / Account Access
Managing your Account
Afterpay In-Store
- Why when I have just created a barcode successfully is my online order declined?
- Where I can shop in-store using Afterpay?
- What can I spend in-store with Afterpay?
- Can I refund or exchange if I checked out with Afterpay?
- What do I pay on the day of purchase?
- Do I have to select the store I want to shop in on the app before shopping?
Identity Verification
- How can I verify my account?
- Can I check if my account has been Verified?
- How will you protect my personal information?
- Why does Afterpay verify my identity?
- Will all customers need their ID to be Verified?
- How will I verify my identity if I don't have an Australian Driving Licence or Medicare Card?