I'm a Customer
Returns / Refunds
Payments
- Can I change the date of a payment due?
- Can I pay less than the full instalment amount?
- Will using Afterpay affect me being able to get a home loan?
- If I miss a payment, do I get put on an Afterpay blacklist?
- What happens if my card is lost / stolen or cancelled by the bank?
- Apple Pay Help
Afterpay In-Store
- How do in-store purchases work with the Afterpay Card?
- Where can I shop in-store using Afterpay Card?
- How do I know if my device can be used to make an in-store purchase with Afterpay?
- Can I still use the barcode to shop in-store?
- Can I use my Afterpay Card in Apple Pay for purchases in apps and on websites?
- How do I return something I purchased In-store using Afterpay?
Log In / Account Access
Hardship
Managing Orders
- Why is my order being declined?
- How much can I spend with Afterpay?
- How many orders can I have with Afterpay?
- What to do if my order hasn't arrived yet?
- Why haven't I received my goods yet?
- Promotional Code
Managing your Account
- I think my account has been hacked
- I need to change my name (on the account)
- Pulse | Afterpay Rewards
- Can I take a break from Afterpay?
- How to opt out of push notifications or marketing email updates
- How do I change my mobile phone number?
Getting Started With Afterpay
- Is Afterpay really free?
- Do the spending limits encourage me to spend more than I can afford?
- Is it hard to open and use an Afterpay account?
- Is using Afterpay bad for my credit score?
- What is Cross Border Trade?
- How can I verify my account?
Contact Afterpay
Other popular questions
- Updates to our Terms of Service - 1 March 2021
- Qantas Frequent Flyer x Afterpay
- Do you Have the Latest Version of the Afterpay App?
- Shopping on eBay with Afterpay
- Can I buy e-Gift Cards from Afterpay?
- Can I really book and pay for flights with Jetstar on Afterpay?