Overview
We're updating the structure of your Afterpay Pay in 4 Credit Contract from 30 June 2026. This article explains what's changing and what it means for you.
About the Notification
Why did I receive an email about this?
You received an email because you're an Afterpay customer or you've commenced the registration process with Afterpay. We're required to give you at least 30 business days' notice before making changes to our Terms. This ensures you have enough time to review any updates before they take effect.If your account has recently been closed, you can ignore the email.
I don't remember registering for Afterpay?
You may have commenced the registration process in the past and not completed it. If you have any questions, please contact our customer service team for support.
I have deactivated my account - why was I sent this email?
Your account has not been closed. If you have a deactivated account, you can still log in to view your account details and order history, but you won't be able to place new Afterpay orders until you reactivate your account. The new Terms will still apply to your deactivated account from 30 June 2026.
If you wish to permanently close your Afterpay account, you can do so via the Afterpay app or website. Visit our help centre article How do I close my account? for detailed steps. Closing your account is permanent and cannot be reversed.
What's Changing?
Why is my Afterpay credit contract changing?
We're updating our terms to support future product expansion and make our contracts clearer for customers.
What will my credit contract look like?
From 30 June 2026, your Pay in 4 Credit Contract will be made up of:
- Schedule (personalised to you)
- Customer Terms (apply to all Afterpay products)
- Product Terms - Pay in 4 (specific to Pay in 4)
- Specific Terms (if you have Afterpay Plus)
Why are the General Terms no longer called General Terms?
We're moving to a more modular contract structure. The General Terms have been split into Customer Terms and Product Terms - Pay in 4 to make it clearer which terms apply to which products.
How This Affects You
Will this affect my Pay in 4 account?
No. We have restructured how the terms are organised. Your payment schedule, spend limit, and your rights under the BNPL Code and other Consumer Rights remain the same.
Is Afterpay charging interest on Pay in 4 now?
No. Under the new terms effective 30 June 2026, Pay in 4 remains a 0% p.a. interest product.
Will these changes affect my credit score?
No. There will be no impact on your credit score from these Terms changes. For more information on if Afterpay will impact your credit score, visit Will using Afterpay impact my credit score?.
Do I need to do anything?
No - no action is required of you. If you have any questions about the updated Terms, you can message us through the Help section of your Afterpay App.
If you do not have an Afterpay App, you can complete a contact form here and someone from our team will respond as soon as possible or visit our help centre.
New Products Coming
What is Pay Monthly?
Pay Monthly is a new, longer-term flexible payment option designed for larger purchases, with a fixed monthly instalments.
Important: When launched, access to Pay Monthly is not automatic. It will only be available via a formal application process and subject to eligibility criteria.
What is Pay in Full?
Pay in Full is a new payment option that allows you to use the Afterpay app or card to pay for the entire cost of an item or items immediately at the time of checkout. Pay in Full will only be available for customers with Pay Monthly on select items.
I don't want additional Afterpay products. How do I avoid getting Pay Monthly?
Access to Pay Monthly is not an automatic feature of your Afterpay Pay in 4. You won't receive Pay Monthly unless you choose to apply and are approved. It will only be available via a formal application process and subject to strict eligibility criteria.
If You Don't Agree
What happens if I don't agree to the new Pay in 4 Terms?
If you're not happy with the changes, you can close your Afterpay Pay in 4 account at any time before 30 June 2026 without any penalties. You'll just need to pay off all amounts you owe to us. first.
How do I close my account?
When your Afterpay Pay in 4 account has a $0 balance, you can close your account at any time before 30 June 2026 by following the steps listed in our help centre article How do I close my account?
I’m an Afterpay Plus subscriber - what changes for me?
When the terms change, there will be no changes to the way you use your Afterpay Plus subscription. This includes no changes to any fees, benefits or the payment structure.
The changes to the Specific Terms (which apply to Afterpay Plus subscribers) are intended to reflect the new Afterpay documentation framework. We have also clarified some of the drafting to reflect how your current subscription operates or to be consistent with equivalent terms in the new Afterpay documents, including with respect to:
the timing for when Subscription Periods start and end;
how you can pause your subscription and how a pause ends;
the right for Afterpay to cancel or suspend your subscription (we have included some new events for consistency with the new Afterpay documents).
How are the Privacy Policy and Credit Reporting Policy changing?
The updated policies clarify that when you apply for or use multiple Afterpay products, we may use information from one product to help us assess your eligibility or manage your use of another product. If you apply for an Afterpay product in the future, you may be subject to a credit check, which may result in separate credit checks appearing in your credit file.
What is Credit Reporting and what information does Afterpay report on?
Credit reporting is a way that credit providers, like Afterpay, collect and share information about credit products you apply for with credit reporting bureaus. This information contributes to your credit file and helps credit providers make informed, responsible lending decisions when assessing your credit applications.
Afterpay does not report your account information, but we may conduct credit checks when you apply for a new product or you would like to be considered for a spend limit increase. These checks allow us to access information about credit you’ve previously applied for, and are recorded on your credit file as inquiries.
Does Afterpay use credit checks?
Yes, Afterpay may conduct a credit check when you apply for a new product or you would like to be considered for a spend limit increase.
Still Have Questions?
If you need more information about these changes:
- In the app: Go to My Afterpay > Support
- Submit a help form: Click here
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