Australia is currently facing significant challenges from bushfires and flooding across multiple regions. If you're in an affected area, we understand this is an incredibly difficult time for you, your family and community. These natural disasters can create unexpected financial pressures, and we want you to know that Afterpay is here to help.
We’re here to help:
If you need support during this time, we have a dedicated team who understands that everyone’s situation is different. You can reach our team via the following options:
📱 Digital Support
- The quickest way to get help is via your Afterpay app. Tap the person icon in the bottom right corner and select “Support”. From there, you can start a new conversation with our team.
- If you do not have an Afterpay app, you can contact us via this secure form.
📞 Request a callback
- If you would like to request a callback from our team, simply let us know when you submit your request and we will call you back within our voice support hours. For more information on receiving a callback, click here.
Once we hear from you, we’ll work with you to find a solution to provide you with the support you require.
Important Information About Government Support
In addition to Afterpay's support, you may be eligible for government disaster assistance. Contact the relevant services in your area to understand what is available to you.
- Services Australia: 1800 800 110 or servicesaustralia.gov.au
- State Emergency Services: Contact your state's SES for local support
Support Hotlines:
- Lifeline: 13 11 14 (24/7 crisis support)
- Beyond Blue: 1300 224 636 (mental health support)
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Red Cross Disaster Relief: 1800 733 276
What You Need to Know
- We're here to help you - Support is available online or over the phone.
- Your information is confidential - All details you share are kept private and secure.
- Flexible solutions - We'll work with you to find arrangements that suit your specific circumstances.
Our thoughts are with those impacted by these natural disasters. We remain committed to supporting our customers and communities during this time, and we thank the emergency responders and volunteers for their ongoing efforts.