Change an upcoming payment date
You can change the due date of a scheduled payment yourself via our app or website, for more information click here. If you need assistance with moving a payment date, please reach out to us. We can’t change the date on certain payments, including those that are due in less than 24 hours, or are already overdue or where the order is for travel services.
Are you in financial difficulty?
Financial hardship can happen to anyone. It simply means you're having trouble keeping up with your repayments due to changes in your circumstances — big or small.
If you're finding it hard to keep up with your Afterpay payments, we’re here to listen and work with you on a plan that gives you some breathing room. We’ll always do our best to find a fair and manageable solution for your circumstances.
Providing hardship solutions:
We can work with you to create a payment plan that fits your situation. This could mean pausing your payment for a short period, or paying smaller amounts toward your total balance over a longer period of time.
Where we agree to a hardship solution, until you've paid down all amounts you owe you won’t be able to use your Afterpay account to make new purchases.
When you've completed your hardship arrangement and paid off all amounts that you owe us:
- If you feel financially ready and would like to return to using Afterpay, please get in touch with us so we can consider your request to use Afterpay again. We assess account access on a case-by-case basis and can’t guarantee reinstatement.
- If we approve you for reinstatement, we may reduce your spend limit.
- If you would like to close your account you can do so by going to your profile in the app or web login and tapping “close my account”.
Here's the steps for you to follow:
You can submit a request for financial assistance by completing our secure form or reaching out to us via Help in the app. If you would prefer to talk to someone over the phone, find out how here.
Other resources
MoneyTalks which is a free financial helpline operated by the National Building Financial Capability Charitable Trust. Their Financial Mentors can provide you advice, or put you in touch with a local budgeting service who can help you get on top of your finances.
Phone: 0800 345 123
Text: 4029
Email: help@moneytalks.co.nz
Live chat: www.moneytalks.co.nz