You can change the due date of a payment yourself via our mobile app or website!
Via the Afterpay App:
- 1. Log in to your Afterpay App
- 2. Select the “My Afterpay” tab in the bottom right corner of your screen
- 3. Select the “Orders” tab
- 4. Select the payment that you wish to change
- 5. Select “More” in the top right of your screen
- 6. Select “Change next payment date”
- 7. Select your preferred date (within the next 7 days) and confirm
Via the Afterpay website:
- 1. Log in to your account via the Afterpay website
- 2. Click the “Upcoming Payments” tab
- 3. Select the payment that you wish to change
- 4. Click “Change next payment date”
- 5. Select your preferred date (within the next 7 days) and confirm
Important to note:
Some payments cannot be changed. If the option is not available, you will see a message on screen that says "Uh oh! This payment date can’t be changed"
Reasons why:
- You can only move one payment per order, if you need more help, please send us a message via the mobile app
- You will not be able to reschedule the first or last payments via this self-service feature, if you require help with this, please send us a message via the mobile app
- If a payment is already overdue or due within the next 24 hours, we cannot move the payment (neither our team or by using the self-service feature)
- Brand new customers (less than 42 days since your first purchase) will not be able to use this feature
- If you are already under a hardship repayment arrangement with us, you will not have access to this feature