We're excited to be partnered with eBay and make Afterpay a payment option for customers checking out on eBay! As eBay is a marketplace this changes a few things for you (the customer), we appreciate you may have a few questions so if you do, read on:
MAKING A PURCHASE
Why is Afterpay not appearing?
Please double-check you are using eBay Australia: https://www.ebay.com.au/
Why is Afterpay greyed out when I'm trying to check out?
Afterpay is only available when checking out with a single seller. This means if you have items in your cart from multiple sellers and you wish to check out with Afterpay you will need to check out one seller at a time. If you have multiple items in your cart from the same seller, and they are being shipped together, you can check out with Afterpay.
Afterpay cannot be used for certain items such as:
- Video Game consoles
- Gift Cards and Vouchers
If Afterpay is greyed out, check your basket and try again!
Why is my first payment due today?
All eBay purchases will require you to pay the first payment upfront when you place your order. This is 25% of the order value OR if you are exceeding your limit you may have the option to make a larger first payment. (Read more here)
Why was my order was cancelled?
If your order was cancelled it is most likely because the product became out of stock whilst you were checking out. To confirm the reason please refer to eBay's cancellation email, Afterpay will email you too, to confirm the order has been cancelled via Afterpay. Your order balance will be adjusted to $0 within 3-5 business days. Any payments that have been made will be refunded back to your card within 3-5 business days of the order balance being adjusted.
I received an 'Order Failed' Email from eBay. What happens next?
If your order couldn't be processed and you received an Order Failed email from eBay, you will not need to make any payments to Afterpay. The order balance will be adjusted to $0 within 24 hours and any payments you have made will be refunded back to your card within 3-5 business days.
How long will it take to get my refund?
Once you receive confirmation from eBay that a refund has been processed, it can take up to 3-5 business days for the refund to be applied to your Afterpay order.
If we are refunding any payments that have been made, please allow up to 3-5 business days to receive the payment back to your card.
I need help with returning an item / I haven't received my order
If you have any issues with your order please visit eBay's Customer Service here. You can browse articles that relate to your query, log into your account, or if you need further help with your order you can call/chat with an eBay representative.