Submit a request – Afterpay

Please choose from the list the option that best describes why you are getting in touch

Your email address

Tell us more about what help you need

Have you received your purchase?

Have you returned the purchase to the merchant?(optional)

Have you received a refund?(optional)

Tell us more about the refund(optional)

Please attach copies of any conversations with the merchant that will help our investigation

Tell us more about the return / refund(optional)

Please attach copies of any conversations with the merchant that will help our investigation. For mailed refunds, please include tracking details.

What has delayed you returning the purchase to the merchant?(optional)

Why have you not received the order?(optional)

Please attach copies of any conversations with the merchant that will help our investigation

Do you know why the order delivery was cancelled?(optional)

Do you know why the order delivery was delayed?(optional)

Order Number

What is the Afterpay Order Number you need help with? You can find this on the order page when you log into your account

First & Last Name

Date of Birth

Your Phone Number

Address

Please provide your address as listed on your account

Merchant ID(optional)

If you are a merchant - Please provide the Merchant ID - this can be found online within your Online Account. If you are a new merchant type NA.

Use this space to tell us more about the help you need

Country

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Privacy Notice

We collect and handle personal data in accordance with our Privacy Policy (https://www.afterpay.com/privacy-policy). We'll use personal data submitted through this form to manage your account or respond to your query. If you agree, check box to continue.

Privacy Notice

We collect and handle personal data in accordance with our Privacy Policy (https://www.clearpay.co.uk/en-GB/privacy-policy). We'll use personal data submitted through this form to manage your account or respond to your query. If you agree, check box to continue. [ ] I understand

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