So you are trying to shop / login and are waiting for an SMS code that never comes! So frustrating. Here are some tips that may help you get back to shopping.
You may just need to refresh the connection between your phone & your mobile carrier. Please try:
- Turning your phone off & on (or restarting if possible)
- Removing & re-inserting your SIM card
- Get in touch with your mobile phone carrier, give them a quick call or hop on to their live chat, ask them to check that you do not have any blockers preventing you from receiving A2P (Application to person or also known as short code messages) many new phones have this type of message blocked to prevent you from getting SPAM and using up your valuable mobile data, it is really easy for them to switch this back on and enable it, only takes a few minutes. A2P messages are slightly different than normal SMS's. They are often used by marketing companies, but are also used by many companies to send one time passwords OTP - including us!
Once completed, re-try!
In 99.9% of cases those troubleshooting tips will work. If you are still unable to receive the message, get back in touch with us.