We’re here to help! Here are a few general troubleshooting tips:
- First, confirm that there are sufficient funds on your card. Generally, we look to see that you have the first installment amount available.
- It may help to reduce your purchase total. Make sure your purchase amount does not exceed the amount you’ve been preapproved to spend. Also, please note that pre approval does not guarantee approval at the time of purchase.
- Stores may have different minimum purchase values. If you’re unsure of the minimum, ask a store associate.
If you’re an existing Afterpay shopper:
- Your outstanding payments may affect your ability to make another purchase
- The number of purchases you currently have 'open' with us could affect your ability to make another purchase
- Please also note that previous late payments—even those made before a late fee is charged—will reduce your spending limits on future purchases, both in store and online.
If you’re a new Afterpay shopper:
- We start new shoppers with a lower spending limit that typically increases over time with more purchases and good payment history.
If you received an error message, here are additional details on our messaging that may help you troubleshoot:
|
Message |
Description |
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Afterpay Card couldn’t be activated Check your internet connection and try again |
The Afterpay Card requires you to have an active internet connection, either via WIFI or data, in order to process a transaction. Please ensure you have sufficient service to complete your purchase. |
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Your default card has insufficient funds Change or add a new payment method in the Card tab |
We typically check your card to see that you have enough available for your first installment. Please ensure the card associated with the Afterpay card has funds available for the first installment. |
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Afterpay Card isn’t available at this store Visit the Stores tab to find participating retailers near you! |
The Afterpay Card is currently available in select locations with select retailers. Explore the In-Store section of the app to see which retailers accept the Afterpay Card near you! |
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One or more of your payments is past-due Visit your Orders tab to pay now and continue shopping! |
Afterpay will not allow you to make a new purchase while you have a late payment pending in your account. Please pay off the late payment to proceed with your in-store purchase. |
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Your purchase amount is too high Reduce your purchase amount |
Please make sure your purchase amount does not exceed the amount you are pre-approved to spend. Also note that pre-approval does not guarantee approval at the time of purchase. |
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Your purchase amount is too low Your purchase amount must be over $35 to use Afterpay at this retailer |
Please make sure your purchase amount is higher than the retailer’s minimum purchase value. If you’re unsure of the minimum, ask a store associate. |
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The Afterpay Card couldn’t be added to your digital wallet Visit our FAQ for more information about Afterpay Card eligibility. |
See above for specific approval criteria for new Afterpay in-store shoppers. |
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Something went wrong |
Please accept Afterpay’s terms and reactivate the Afterpay Card and try again. |