On May 4, 2020, J Crew and Madewell announced an agreement with their lenders and financial sponsors, which will allow them to restructure their debt and enable J.Crew and Madewell to thrive.
Both brands remain fully operational throughout this financial restructuring process.
The brand has direct control over their returns and exchanges, and have confirmed that all customer programs, including their loyalty program, gift cards, returns and exchanges, among others, will continue as usual.
"What is important is that we are there for our customers and fully operational throughout this financial restructuring process. We will continue operating under the COVID response measures currently in place and look forward to reopening our stores in accordance with CDC guidance as quickly and safely as possible. In the meantime, we continue to offer the same high-quality products you love and great customer service you expect through our e-commerce platforms.
All customer programs, including our loyalty program, gift cards, returns and exchanges, among others, will continue as usual.
J.Crew and Madewell are enduring and much-loved brands because of you. We greatly appreciate your support and are committed to bringing you styles you love for years to come." - J Crew & Madewell
For additional updates on J Crew and Madewell Restructuring, policies and their full message to customers go here.