I'M A CUSTOMER
Refunds / Returns
Payments
- Can I change the date that a payment is due?
- Can I pay less than the full instalment amount?
- Will using Afterpay affect me being able to get a home loan?
- If I miss a payment, do I get put on an Afterpay blacklist?
- What happens if my card is lost / stolen or cancelled by the bank?
- How do payments work?
Afterpay Instore
Log In / Account Access
Hardship
Managing Orders
- Why is my order being declined?
- How much can I spend with Afterpay?
- How many orders can I have with Afterpay?
- What to do if my order hasn't arrived yet?
- Why haven't I received my goods yet?
- Promotional Code
Managing your Account
- I think my account has been hacked
- I need to update my name (on the account)
- Pulse | Afterpay Rewards
- Can I take a break from Afterpay?
- How to opt out of marketing push notifications or emails
- How do I change my mobile phone number?
Getting Started with Afterpay
- Is Afterpay really free?
- Do the spending limits encourage me to spend more than I can afford?
- Is it hard to open and use an Afterpay account?
- Is using Afterpay bad for my credit score?
- What is Cross Border Trade?
- How can I verify my account?