I'M A CUSTOMER

Refunds / Returns

• How do Refunds and Returns Work at Afterpay?

Payments

• Can I change the date that a payment is due?
• Can I pay less than the full instalment amount?
• What happens if my card is lost / stolen or cancelled by the bank?
• How do payments work?
• Difficulty paying on time or facing financial hardship?
• Why is my first payment higher than the other three?

Log In / Account Access

• Not receiving our SMS?
• I got an SMS for verification but when I type it in it does not work?
• How to Reset Your Password
• Why can't I log into Afterpay?
• What should I do if my account has been disabled
• Have you downloaded our Mobile APP?

Hardship

• Struggling Financially? Get help now!
• What is financial hardship?
• How do financial counsellors get in touch?

Managing Orders

• How many orders can I have with Afterpay?
• What to do if my order hasn't arrived yet?
• Why haven't I received my goods yet?
• Promotional Code
• Why is my order being declined?
• How much can I spend with Afterpay?

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Managing your Account

• I think my account has been hacked
• I need to update my name (on the account)
• Pulse | Afterpay Rewards
• Can I take a break from Afterpay?
• How to opt out of marketing push notifications or emails
• How do I change my mobile phone number?

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Afterpay Instore

• How to use Instore?
• Where I can shop in-store using Afterpay?
• Why can't I generate a barcode?

Getting Started with Afterpay

• What is Cross Border Trade?
• How can I verify my account?
• I want to shop - how do I sign up?
• When will my first payment be taken?
• How does Afterpay Work?
• Who can use Afterpay?

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Contact Afterpay

• Can I send you guys a message?
• Can I call and speak to someone?
• Make a complaint about Afterpay

Other popular questions

• Do you Have the Latest Version of the Afterpay App?