If you have a payment due with us, we can debit it from any alternative cards stored on your account. If you have an alternative card, you can also add this to your account. For steps on how to add your card to your account, see here.
Once you have found your card again or received a new one, you can update the details of your preferred card in your account via the App or website, by following the instructions in the article linked above.
Don’t have another way to pay?
You can report your card is cancelled/lost or stolen via the app or web login.
- All cards on the account reported: The cards will be removed from our system. Active Payments will be delayed by 2 weeks while you wait for your new card(s). You will not be able to make purchases until you add your new card(s) to your account
- One card reported (other cards available on the account). The card will be removed from our system. Active Payments will move to another card on your account (you can check your updated repayment schedule to confirm which card the active payments have moved to). Once you receive your new card(s), you can log into your account via the App or online to update your payment method (need help with that? Click here).
Note: Card cancellation requests can be only requested once a year.