To make a complaint click on the envelope below, tell us how we can help you feel free to provide as much information as possible so that we can start to work on resolving the matter with you.
1. We aim to respond to all complaints within 5 business days
2. We aim to resolve all complaints within 21 days
COMPLAIN IN WRITING
If you prefer to put your request in the 'mail' you can our address is:
GPO BOX 2269
We may ask for additional documentation from you to assist in resolving any complaints or disputes and you must provide all reasonable assistance to facilitate dispute resolution.
If we cannot resolve the dispute within 21 days we will advise this in writing and provide a reason as well as an expected resolution time frame.
UNHAPPY WITH THE INTERNAL DISPUTE RESOLUTION PROVIDED BY AFTERPAY?
We are a registered member of Financial Dispute Resolution Service NZ, https://fdrs.org.nz if you are not satisfied with the outcome of your complaint about Afterpay you can contact the FDRS NZ for support and guidance.