Please contact the merchant that you bought the goods from or visit their website for details of their returns policy.
We appreciate it can be confusing the first time you return items through Afterpay as you may expect your entire payment schedule to be readjusted to reflect the new order value.
Once the refund is processed by the merchant - it automatically drops through to us and your Afterpay payment plan is adjusted to reflect the new total order value starting with the last payment and working backwards.
We have no ability to spread the new total value of your order into 4 new payments. Therefore you may find that your payments, the ones that are the furthest way from today, have been reduced to zero and your closest payments remain at the original value. Whilst this may not be your desired state it is the way our product works right now.
We are continually reviewing our product and will take your feedback / ideas into consideration.
If you are having issues with a refund please let us know