Please contact the merchant that you bought the goods from or visit their website for details of their returns policy.
We appreciate it can be confusing the first time you return items through Afterpay as you may expect your entire payment schedule to be readjusted to reflect the new order value.
Once the refund is processed by the merchant - it automatically drops through to us and your Afterpay payment plan is adjusted to reflect the new total order value starting with the last payment and working backwards.
USING OUR MOBILE APP
On the order that has been refunded you will see that it shows as ‘PAID’ we recognise this is confusing and are working on updating the APP view, in the meantime, click on the PAID button to reveal that the payment was refunded.
If you were due a financial refund - note that the available funds may take up to 5-7 business days depending on your financial institution.
If you have any further issues please contact your financial institution.
If you are having issues with a refund please let us know