Before we can update your payment schedule, we need the retailer to receive your goods and notify us that the refund has been accepted.
We work closely with all of our merchants to ensure that this happens as quickly as possible. If you are charged any amounts by Afterpay for a purchase that the retailer has agreed to refund, we will refund you the amount as soon as we are notified by the retailer. To find out the status of your return, please contact the retailer as decisions about returns are up to them.
Once the refund is processed by the merchant - it automatically drops through to us and your Afterpay payment plan is adjusted to reflect the new total order value starting with the last payment and working backwards. It is all systems generated so nothing we can do to speed things up (sorry)
If you need help resolving a returns dispute let us know