We do not have any influence over the delivery of your goods as this process is controlled by the merchants. Please contact the store where you purchased your goods from and ask for an expected delivery date/tracking information.
You may be able to move your payment due date, so that you do not have to pay for goods you are yet to receive, read more about this here
If you are unable to get in touch with the retailer, please contact us and we can try help to you.
Polite Notice: Payments will continue despite the order not being delivered as we have no control over the delivery of goods.