You can close your account with us at any time by simply requesting this in writing, we will check to make sure your account balance is cleared / zero, before we take this action. We will then write to you on email to confirm we have closed your account.
We have two different ways to handle your request to close your account. Have a read and consider which one is best for your situation.
Freeze my account | Temporarily
The first option we have is that you apply a freeze to your account, why choose this option?
It means you will still have access to your account details so that you can review past purchases, track payments for existing purchases and show your bank.
If you decide, after a period of closure, you wish to reopen your account you can simply ask us to 'lift the freeze' and you will be able to head off to the shops!
Close my account | Indefinitely
This option is more long term. It will prevent you from being able to access your account. This is a good choice if you never intend to use Afterpay again and you have no recent purchases that you wish to be able to track / monitor.
If you decide, after a period of closure, you wish to reopen your account you can simply ask us to 'lift the freeze' and you will be able to head off to the shops!
Take action
Then click on the envelope below to send a quick message and let us know you wish to close your account and which option you prefer
Please note, when you close an account with us, we will retain your personal data as necessary and in accordance with our Privacy Policy.