Financial hardship can happen to anyone. If you are struggling to keep up with bills or repayments, you may be experiencing financial hardship.
There are a number of events that contribute to financial hardship including:
COVID-19 (see our COVID-19 page for more information)
Being out of work
Injury or illness
Loss of a loved one
How can we help?
The first step is to get in touch with us. You can fill out this secure form or call us on 1300 100 729.
We have a dedicated team that will help you get back on track. We will talk through your circumstances to understand what options are available to help improve your situation.
Together, we will make a plan that suits your needs. This may involve moving payment dates, waiving late fees or arranging a payment plan.
If you have any other questions about Afterpay. Be sure to check out our Help Centre.
You may wish to access independent financial counselling and support including through the National Debt Helpline which is a free independent government service. You can find step by step guides, as well as access to financial counsellors in your state via its hotline 1800 007 007.
We also recommend AskIzzy. This (free) resource connects you to a range of different services, including housing, counselling and legal advice.