When a retailer issues a refund, Afterpay will apply the original retail exchange rate (used at the time the order was placed) to determine the refund amount to apply to the customer’s payment schedule. For example, if the AU retailer charged $100 AUD for an order that cost a NZ customer $110 NZD, when the retailer issues a refund for $50 AUD, the customer’s order total and payment schedule will be adjusted by $55 NZD.
Articles in this section
- Cross Border Trade - What happens when a refund is issued by a Retailer?
- Are any additional fees or charges applied to the exchange rate used or to the cost of the purchase by the customer?
- Will we be able to see the amounts the customer sees or will the Merchant portal always show in our currency?
- When do I get paid for cross border transactions?
- Cross Border Trade - How do I see the cross border transactions that are made each day?
- Cross Border Trade - Why is the currency conversion rate on Google different to what is displayed for a purchase on Afterpay?
- Cross Border Trade - How is the exchange rate determined?