Afterpay is committed to working with our community to promote responsible spending. This means Afterpay community members buying what they can afford, and paying according to our short instalment plan.
To help with this, we limit Afterpay to people who are 18 years or older and who are genuinely committed to working with us to plan, book, buy and pay responsibly.
This means all Afterpay users have their ID verified. However for most this will be done automatically when they sign-up, without requiring any further information.
For the small group of customers we can’t immediately verify through this process, we will need additional information.
You can provide this additional information at any time.
You can help verify your identity by providing us with details of your Driver’s Licence and your Medicare Card.
If you don’t have a Driver’s Licence or Medicare Card you can contact our customer support centre here and provide a copy of your Passport as an alternative forms of identity verification.
You can start the process by clicking on the image below and we will do our best to make a decision within 2 business days.