All Afterpay users have their ID verified. However, for most this will be done automatically when they sign-up, without requiring any further information.
For a small group of customers we can’t immediately verify through this process, we will need additional information.
You can check the status of your verification, and provide additional verification information, online in “My Account” under “Profile Verification”, and also by clicking the Person Icon on the App.
You can help verify your identity by providing us with details of your Driver’s Licence and your Medicare Card.
If you don’t have a Driver’s Licence or Medicare Card you can contact us here and provide alternative forms of identity verification (Passport).
You can start the verification process by clicking on the image below and we will do our best to make a decision within 2 business days.