Those customers requiring further ID verification will need a valid Australian Driver’s licence or Medicare card.
If you cannot provide these forms of ID, you can contact our customer support centre with your Passport details or alternative forms of accepted ID.
We can accept:
Australian Passport or
Australian Proof of Age Card
Click on the image below to start the process
We aim to have a 2 business day turnaround time for these requests, once your request is submitted.
If you don't have any of the above you can provide the following:
- Overseas Passport - profile page and visa pages required
Please upload/attach a copy of your ID card/Passport Profile Page including VISA and return it to us ASAP.
We also require proof of your address - this can be a bank statement, utility bill, mobile phone bill or something from the government such as tax office/centrelink /rate notice/etc.