I no longer have access to the no payment upfront feature. Why?
'No payment upfront’ allows you to delay your first payment by up to two weeks, on eligible purchases under $500 (excluding Gift Cards). It is available to Australia and New Zealand customers only.
When deciding who can use our ‘no payment upfront’ feature, we look at a few factors, including:
- How long you’ve been using Afterpay;
- Whether you’ve reached out to us about financial difficulties or received hardship relief in the past year;
- The amount of times in the last 6 months that your payment has declined at checkout; and
- Most importantly, your overall on-time payment behaviour and how regularly you use Afterpay.
The good news? We regularly review access, and may make this feature available to you again in the future. To improve your chances, we recommend continuing to use Afterpay responsibly, including making your payments on time. We’ll reach out if your access is reactivated!