Returns are subject to the retailer’s returns policy and all goods should be returned as usual. You should contact the retailer that provided you the goods to arrange the return and ensure the goods are sent back in a saleable condition.
Please contact the merchant that you bought the goods from or visit their website for details of their returns policy.
Once the refund is processed by the merchant - it automatically drops through to us and your Afterpay payment plan is adjusted to reflect the new total order value starting with the last payment and working backwards.
USING OUR MOBILE APP
On the order that has been refunded you will see that it shows as ‘PAID’ we recognise this is confusing and are working on updating the APP view, in the meantime, click on the PAID button to reveal that the payment was refunded.
If you were due a financial refund - note that the available funds may take up to 5-7 business days depending on your financial institution.
If you have any further issues please contact your financial institution.
If you are having issues with a refund please let us know