After you make your first purchase using Afterpay, you will need to create a password in order to access your account on the Afterpay website. This can be done by clicking the link on an email that we send you after making your first purchase, or by clicking “Forgot your Password?” when attempting to login on the Afterpay website.
If you are using a mobile device and are having issues logging in, try the following
Make sure that you have a strong and stable internet connection (WiFi or mobile)
Update your device with the most recent version of the OS and browser
Close any existing browsers and restart
If you have multiple tabs open, close them all and restart
Do not use Private Browsing / incognito mode
IMPORTANT: Please ensure that you are using the correct email address to log in to Afterpay (i.e. the email address that you provided us when making your first purchase) if you are being asked for your mobile number, rather than a password you MUST be using a different email address to try and login than the one you used when you created your account with us. If you have a different email address try that, if that fails it is possible you made a typo when you keyed in your email address so you may need to give us a call 1300 100 729 or complete a shoppers request form