I need to move a payment date
If we approve a purchase and you get into trouble, (which can happen to the best of us!) Please get in touch to see if we can help.
If you need help with moving a single payment date, you may be able to do this yourself. Instructions on how to check are here.
I’m facing financial hardship
Your first step is to contact us here. No matter how much you owe, our Hardship Policy is available to every Afterpay community member.
We've worked hard to develop a Hardship Policy that lets us work together if you have trouble making repayments.
Based on your unique circumstances, we have options we can consider to get you back on track and back in control of your money. Whether this means we stick to your current instalment plan but keep talking or we come up with a new payment plan that reflects your circumstances, or we make sure you don't get any extra fees - we do have options we can discuss.
So if you are facing missed payments for a number of reasons - from natural disaster to unemployment to domestic violence - make sure you reach out. Together we will come up with a plan to get you back on track.
You may also wish to access independent financial counselling and support including through the National Debt Helpline which is a free independent government service. You can find step by step guides on its website www.ndh.org.au as well as access to financial counsellors in your state via its hotline 1800 007 007.
This is another really good resource: https://askizzy.org.au/
Ask for a refund from the retailer. We recommend getting in touch directly with the retailer to see if you’re eligible to return the goods and get a refund (in line with their return policy). Once approved, Afterpay will amend or cancel your repayments immediately.
I paid late, what happens next?
While you are overdue, you will not be able to place any new orders.