I need to move a payment date
If we approve a purchase and you get into trouble, (which can happen to the best of us!), please get in touch to see if we can help.
You have until 11pm on the day after your due date to make your repayment, after this you will incur a late fee for a missed payment if the payment remains unpaid. This will be an initial $10 and a further fee of $7 if the payment is not made within 7 days.
To protect you, our late fees are capped and will never go higher than 25% of the price of the item you purchased or $68 (whichever is less).
I’m facing financial hardship
We've worked hard to develop a Hardship Policy that lets us work together if you have trouble making repayments.
Based on your unique circumstances, we have options we can consider to get you back on track and back in control of your money. Whether this means we stick to your current instalment plan but keep talking or we come up with a new payment plan that reflects your circumstances, or we make sure you don't get any extra fees - we do have options we can discuss.
So if you are facing missed payments for a number of reasons - from natural disaster to unemployment to domestic violence - make sure you reach out. Together we will come up with a plan to get you back on track.
Your first step is to contact us here. No Matter how much you owe, our Hardship Policy is available to every Afterpay community member.
You may also wish to access independent financial counselling and support including through the National Debt Helpline which is a free independent government service. You can find step by step guides on its website www.ndh.org.au as well as access to financial counsellors in your state via its hotline 1800 007 007.
This is another really good resource: https://askizzy.org.au/
Ask for a refund from the retailer. We recommend getting in touch directly with the retailer to see if you’re eligible to return the goods and get a refund (in line with their return policy). Once approved, Afterpay will amend or cancel your repayments immediately.